Refund policy

Refund & Returns Policy — Canadian Optics (a division of 1536729 Alberta Ltd.)

Last Updated: January 1, 2026

We want you to be confident in every purchase. This policy explains when and how you can return items, how refunds are issued, and any exceptions that apply.

1) Standard Return Window

Unless otherwise specified, you have 30 days after receiving your item to request a return.

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  • Warranty and return rights are not transferable; however, items purchased as gifts may have the warranty registered in the recipient’s name. Please notify us at the time of purchase so we can document this properly
  • Some items (e.g., thermal / night vision devices / body armour) include longer warranty periods—these will be clearly stated on the product page.

2) Eligibility for Returns

To be eligible for a return, the item must be:

  • In the same condition that you received it
  • Unworn/unused, with tags attached
  • Including all accessories and original packaging
  • Accompanied by the receipt or proof of purchase

Items returned in part or not as specified are not eligible for a refund.

3) Final Sale Items

If a product is final sale, it will be indicated on the product page. Final sale items are not eligible for return or refund unless defective on arrival.

4) How to Start a Return (RMA)

  1. Email: support@canadianoptics.com with your order number and a brief reason for the return.
  2. If your return is accepted, we’ll send you Return Merchandise Authorization (RMA) instructions and the return shipping details.
    • Items sent back without prior authorization (RMA) will not be accepted.

5) Inspection & Approval

  • Once the return arrives, our team will inspect the item against the eligibility criteria.
  • If approved, we’ll process a refund or exchange per your request.
  • If the item does not meet return standards, we’ll notify you with the reason and options (e.g., return shipping back to you).

6) Refunds

  • Approved refunds are issued to your original payment method within 10 business days.
  • Banks and card issuers may require additional time to post funds.
  • If more than 15 business days have passed since our approval and you haven’t received the refund, please contact support@canadianoptics.com.

7) Exchanges

  • The fastest way to receive the item you want is to return the original item first.
  • After we inspect and approve the return, we’ll ship a replacement or issue a refund.

8) Damages & Issues

  • Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect so we can evaluate and make it right.
  • Shipping box damage must be photographed within one (1) business day of delivery and emailed to support@canadianoptics.com.
  • Returns are not accepted for items that have been misused or show damage/defects not caused by shipping.

9) Return Shipping Costs (No Changes)

  • If the return is due to our error (e.g., wrong item shipped, DOA on arrival), we will provide a prepaid label.
  • For all other returns (e.g., change of mind, sizing), customer pays return shipping.
  • Original shipping charges are non‑refundable, unless the return is due to our error.
  • No restocking fees apply.

10) Exceptions / Non‑Returnable Items

We do not accept returns for:

  • Perishables (e.g., food, flowers, plants)
  • Custom / personalized products or special orders
  • Personal care goods (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards

If you’re unsure whether your item is returnable, please email support@canadianoptics.com.

11) Product‑Specific Notes (Compliance Items)

  • Thermal / Night Vision Devices: May include product‑specific warranty terms; usage must comply with applicable laws and regulations.
  • Body Armour (Alberta): Sales require compliance with the Alberta Body Armour Control Act; documentation (e.g., PAL or Body Armour Permit) may be requested. Returns for body armour must meet all eligibility criteria and compliance checks.

12) EU 14‑Day Cooling‑Off Period (When Available)

If merchandise is shipped into the EU, customers have the right to cancel or return within 14 days for any reason and without justification.

  • Items must be unused, with tags and original packaging, with proof of purchase.
  • This section applies only when we ship to EU destinations (see Shipping Policy updates).

13) Fraud Prevention

We reserve the right to reject any return or refund we believe is unfair, dishonest, or suspect.

14) Contact

Questions about returns or exchanges?
Email: support@canadianoptics.com
Business Hours: Weekdays 9:00 AM – 5:00 PM MST