Shipping policy



Shipping Policy — Canadian Optics (a division of 1536729 Alberta Ltd.)

Last Updated: January 1, 2026

1) Shipping Coverage

·        Canadian Shipping
Canadian Optics currently offers shipping to addresses within Canada through our online checkout. All orders are processed and shipped directly from our warehouse in St. Albert, Alberta. We do not use third‑party drop shippers — every order is handled, inspected, and packed by our team. 

·        International Shipping & Shipping for Commercial Orders (Email Orders Only)

While our website checkout supports Canadian shipping only, we do ship worldwide.

Because international shipments require custom documentation, shipping verification, and accurate quoting, all international orders must be placed manually.

To order from outside Canada:

Email: hello@canadianoptics.com
Please include your location and the products you wish to order.

We will provide:

·         A detailed product quote

·         International shipping options

·         Estimated delivery timelines

·         Any export or customs documentation required

Once approved, we will prepare your order and ship it directly from our warehouse.

2) Carriers & Services
Shipping cost is based on weight, size, and destination (postal code) of the package.

  • Orders are shipped via UPS, Purolator, or Canada Post Expedited, with tracking and insurance included.
  • We reserve the right to choose the carrier based on price and speed of delivery.

3) Processing Times

  • Orders ship within 2 business days after payment is processed, unless otherwise noted (e.g., pre-orders or special-order items).
  • You will receive a shipment confirmation email with tracking.

4) Free Shipping Threshold

  • Free shipping on orders over CAD $300 (before tax) anywhere in Canada.
  • Applies to standard service.
  • Excludes oversize, overweight, hazardous, or remote-area surcharges where applicable (we’ll notify you if extra fees apply before shipment).

5) Ship-From Locations

  • Orders are fulfilled from:
    • St. Albert, Alberta
    • Red Deer, Alberta

6) Delivery Estimates

  • Delivery times shown at checkout are estimates only and not guaranteed.
  • We are not responsible for delays caused by carriers, customs, weather, or events beyond our control.

7) Address Accuracy & Special Requests

  • Please ensure your shipping address and contact information are accurate.
  • For specific shipping requests (e.g., signature required, hold for pickup), contact us before placing your order at support@canadianoptics.com.
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8) High-Value Item Shipping & Signature Requirement

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High‑value items (e.g., thermal scopes) are shipped in secure, high‑quality packaging and require a signature upon delivery—at no extra cost as part of our Free Shipping for orders over $300 service.

This means the carrier will not leave the package unattended. A recipient at the delivery address must sign to confirm receipt. If no one is available at the time of delivery, the carrier will leave a notice with instructions for re-delivery or pickup at a secure location.

Our goal is to protect your purchase from loss, theft, or misdelivery while ensuring a smooth and reliable delivery experience.

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9) Risk of Loss & Title

  • Title and risk of loss transfer to you once the package is handed to the carrier.
  • If your shipment is damaged or lost, contact us promptly so we can assist with a carrier claim.

Damages & Issues

  • Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate and make it right.
  • Shipping box damage must be photographed within one business day and emailed to support@canadianoptics.com.
  • Returns are not accepted for items that have been misused or show damage/defects not related to shipping.

Returns & Exchanges (Summary)

Full details are in our Refund & Returns Policy.

  • Standard Return Window: Unless specified otherwise, you have 30 days after delivery to request a return. This warranty is not transferable.
  • Product-Specific Warranty: Thermal/night vision devices and body armour may have longer warranty periods stated on each product page.
  • Eligibility: Items must be unused, unworn, with tags, all accessories, and original packaging, with proof of purchase. Partial returns or items not as specified are not eligible for refund.
    • How to Start a Return: Email support@canadianoptics.com for authorization and instructions.
    • Items sent without prior approval will not be accepted.
  • Exceptions / Non-Returnable Items: Perishables, custom/personalized goods, personal care items, hazardous materials, flammable liquids/gases, sale items, and gift cards.
  • Exchanges: Return the item for inspection; if approved, we will refund or send a replacement.
  • EU Cooling-Off Period: For shipments to the EU (when available), you may cancel/return within 14 days without reason, provided the item is unused, with tags and original packaging, and you provide proof of purchase.
  • Refund Timing: Approved refunds are issued to the original payment method within 10 business days. If more than 15 business days have passed since approval, contact support@canadianoptics.com.
  • Fraud Prevention: We may reject any return/refund we believe is unfair, dishonest, or suspect.

Contact

Questions about shipping or special arrangements?
Email: support@canadianoptics.com